v2.0.0 Production Release

Inquify - Inquiry & Lead Management System

Inquify is a powerful inquiry and lead management platform designed to streamline sales workflows, automate lead tracking, and improve customer response management for growing businesses.

Pipeline Value
$245,000
Follow-ups Due
12 Today
New Incoming Lead
Assigned to Jr. Sales automatically
Wholesale Deal Closed
Audit log updated successfully
The Old Way

Chaos & Lost Data

Lost in translation
Inquiries fall through cracks between callers and sales.
No visibility
Managers can't see who is following up on what deal.
Zero audit trail
When a deal is lost, the data and context disappear.
The IMS Way

The Complete Lifecycle

Call Received
Inquiry Logged
+ Q&A Data
Auto Assigned
By Value/Branch
Follow-up
Closed Deal

Engineered for Sales Velocity

Every feature is designed to reduce friction and keep your team focused on closing.

Smart Inquiry Intelligence

Capture rich data including request types (PDF, Site Visit), precise product requirements, and auto-computed pipeline values instantly.

Auto-Assignment Engine: Inquiries are instantly routed to the right rep based on deal value and branch location.

Real-Time Dashboards

Role-filtered views showing pipeline breakdown, Wholesale vs. Retail splits, and tasks due today. See only what matters.

Relentless Follow-ups

Log extensive remarks and set strict follow-up dates. The system flags overdue items so nothing ever slips through the cracks.

Caller Q&A Module

A dedicated workflow guiding callers through structured Q&A sessions to capture deep customer context, permanently linked to the deal.

Master Data Control

Centralized admin management for Branches, Products, Categories, and soft-delete capabilities to protect historical data integrity.

Role Management

Strict Role Boundaries

IMS enforces boundaries at every layer. Every user sees exactly what is relevant to their job function, and nothing more.

Security Enforcement

Admins cannot create SuperAdmin accounts — only SuperAdmins can. Role boundaries are hard-coded at every layer of the application.

SuperAdmin
Full system access, data, and settings. Only SuperAdmins create SuperAdmins.
Level 1
Admin
Manage users, masters, view all inquiries company-wide.
Level 2
Sr. & Jr. Sales
View and manage inquiries assigned specifically to them. Update statuses.
Action
Caller / CallReceiver
Log incoming inquiries, manage created records, fill structured Q&A.
Entry

Enterprise-Grade Security

Security Score upgraded to 95/100 in production v2.0. Built on .NET 10 & MySQL.

BCrypt Password Hashing

Work factor 12 (Industry Standard)

100% Parameterized

Absolute SQL Injection protection

CSRF Protection

Anti-forgery tokens on all POSTs

Serilog Auditing

Structured logging & DB Audit trails

schema_design.sql
// Core Application Schema Map
Table Branches ─────────────────────────┐
Table Users (Role + BranchId) ──────────┤
                                        ▼
                                   Table Inquiries
                                 ↙         ↘
                         Table FollowUps    Table QASessions
                                                 ↓
                                            Table QAResponses

/* Architecture Notes:
 * - Indexed on Email, Status, BranchId, Phone
 * - CASCADE deletes for referential integrity
 * - ENUM types enforce DB-level validation
 * - UTF8MB4 charset support 
 */

Why Appliquer IMS?

Stop paying per-seat SaaS fees for bloated tools that don't match your workflow.

Feature Matrix
Appliquer IMS
Generic CRM
Built for product inquiry workflows
Wholesale vs. Retail pipeline split
Auto-assignment by value + branch
On-premise / self-hosted option
Rarely
Industries We Serve

Who Is It For?

Inquify adapts to any business that handles customer inquiries and sales pipelines — from startups to enterprise.

Real Estate

Track property inquiries, site visit requests, and broker follow-ups from first call to deal closure.

Insurance

Manage policy inquiries, renewal follow-ups, and agent assignments with full audit trails.

Education

Streamline student admission inquiries, counsellor assignments, and enrollment pipeline tracking.

Healthcare

Handle patient inquiries, appointment scheduling follow-ups, and departmental lead routing.

Finance

Track loan applications, investment inquiries, and relationship manager assignments automatically.

Manufacturing

Manage bulk order inquiries, distributor requests, and sales team pipelines across branches.

Retail

Capture walk-in and online product inquiries, automate sales rep assignments, and close faster.

Got Questions?

Frequently Asked Questions

Everything you need to know about Inquify and how it can transform your inquiry management.

What is Inquify?
Inquify is a comprehensive inquiry and lead management system developed by Appliquer Technologies. It helps businesses capture, organize, assign, track, and manage customer inquiries efficiently while automating sales workflows, follow-ups, and reporting through a centralized platform.
What is an inquiry management system?
An inquiry management system is software designed to manage customer inquiries from multiple channels in one centralized platform. It enables businesses to assign inquiries, track their progress, schedule follow-ups, monitor team performance, and improve customer response times while reducing manual work and missed opportunities.
How does Inquify help sales teams?
Inquify streamlines sales operations by automatically assigning leads, tracking inquiry status, scheduling follow-ups, and providing real-time dashboards. Sales heads can monitor team performance, while sales executives can efficiently manage assigned inquiries, helping improve productivity and lead conversion rates.
Can Inquify be customized for our business?
Yes. Inquify is fully customizable to match your organization's workflows, departments, user roles, approval processes, inquiry stages, reporting requirements, and business rules. Additional modules and third-party integrations can also be developed based on your specific needs.
Is Inquify cloud-based?
Yes. Inquify is a secure cloud-based application that allows authorized users to access the platform anytime and from anywhere. Businesses benefit from centralized data storage, automatic backups, scalable infrastructure, and secure access without maintaining their own servers.
Which industries can use Inquify?
Inquify is suitable for organizations across various industries, including real estate, healthcare, education, insurance, finance, retail, manufacturing, logistics, travel, consulting, and professional services. Any business that manages customer inquiries or sales leads can benefit from Inquify.
Does Inquify support multiple users and role-based access?
Yes. Inquify supports multiple users with configurable role-based permissions. Organizations can create accounts for administrators, sales heads, sales executives, callers, call receivers, managers, and other team members, ensuring secure access based on individual responsibilities.
Can Inquify automate inquiry assignment and follow-ups?
Yes. Inquify automates inquiry assignment based on predefined business rules and enables teams to schedule follow-up reminders, track communication history, monitor inquiry progress, and ensure that every customer inquiry receives timely attention.
Does Inquify provide reports and analytics?
Yes. Inquify offers comprehensive dashboards and real-time reports that help businesses monitor inquiry volume, lead status, team performance, conversion rates, response times, and overall operational efficiency, enabling data-driven business decisions.
How can I request a demo or customized version of Inquify?
You can contact Appliquer Technologies through our website to schedule a personalized demonstration of Inquify. Our team will understand your business requirements, demonstrate the platform's capabilities, and discuss customization options tailored to your organization's workflow.

Still have questions?

Our experts are here to help you understand how Inquify can streamline your inquiry management process and improve your sales workflow. Contact us today to schedule a personalized demo or discuss your business requirements.